Privacy Policy

1. Introduction

Welcare Support Services (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access and use our referral services.

2. Information We Collect

We collect personal information necessary to process your referral, including:

• Referring Person Details: Name, contact information, agency affiliation.
• Participant Profile: Name, contact information, NDIS number, disability and support requirements, health conditions, communication preferences, and other relevant details.

This information is collected through our online referral form and is essential for providing appropriate support services.

3. Use of Your Information

We use your personal information to:

• Process and manage your referral.
• Coordinate and deliver NDIS services, including transport, community access, and respite care.
• Ensure compliance with NDIS requirements and facilitate the management of your NDIS plan.
• Communicate with you regarding your referral and services.

4. Disclosure of Your Information

We may share your information in the following situations:

• With Third-Party Service Providers: To perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• For Legal Compliance: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We implement administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure.

6. Your Rights

You have the right to:

• Access and correct your personal information.
• Request the deletion of your personal information, subject to certain legal obligations.
• Withdraw consent for the use of your personal information, where applicable.

To exercise these rights, please contact us at info@welcaresupportservices.com.au

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.